Anna Olson

Hotel Cerro in San Luis Obispo, California, appointed Olson general manager. Most recently, the 27-year hospitality and business development veteran was CEO at Central Coast Distillery, aiding in the launch of  the boutique distillery. Olson is also a lecturer at California Polytechnic State University, San Luis Obispo in extended education and guest service for business development. She has held leadership roles at Allegretto Vineyard Resort, Inn at Morro Bay by Pacifica Host Hotels and more.

Tim Keough

The Scottsdale Resort at McCormick Ranch in Arizona welcomed Keough as director of sales and marketing. Keough brings 18 years of hotel sales experience to his new role, most recently working for Pointe Hilton Tapatio Cliffs Resort in Phoenix as its director of sales and marketing. He has held sales and marketing directorships at Crescent Hotels & Resorts, Destination Hotels, Starwood Hotels & Resorts and Hyatt Regency properties in Arizona, California and Massachusetts.

Kulbhushan Tyagi

Grace Bay Resorts, the luxury Turks and Caicos-based resorts brand, promoted Tyagi to general manager of Grace Bay Club, a waterfront resort property on Providenciales island. Tyagi has been in the hospitality industry for 23 years and has held roles in food and beverage, restaurant and hotel management. Previously, Tyagi was resort manager for Grace Bay Club, and he’s served as a leader at Fairmont Hotels and Resorts properties, Four Seasons Hotels and Resorts properties and more.

Paul Jansen

Mayo Civic Center in Rochester, Minnesota, appointed Jansen general manager. A 34-year facility management veteran, Jansen most recently held an executive role in wealth advisory at Milwaukee’s First Business Bank, but he has spent 30 years of his career at Bradley Center Sports & Entertainment Corporation in Milwaukee. While at Bradley Center, Jansen ultimately served 10 years as its senior vice president of sales, marketing and business development.

Cohco Harbour

The Ritz-Carlton Residences, Waikiki Beach welcomed Harbour as sales manager. Harbour brings with her a decade of hospitality sales experience, most recently working for Aulani, A Disney Resort & Spa and JTB Hawaii, a local DMC. She previously held the role of front desk supervisor at The Ritz-Carlton Residences, Waikiki Beach and has received laurels for her exemplary leadership at the property.

Saundra Briggs Robertson, CTIS, CTA, and Destiny Monyhan, CMP, CTA

Louisville Tourism promoted Robertson to senior tourism manager and Monyhan to senior destination services manager.

Robertson has been at the DMO since 2007, most recently serving as tourism sales manager. She currently sits on the Southwest Dream Team (SWDT) board and remains a member of West Louisville Urban Coalition and Leadership Louisville, community-centric initiatives.

Monyhan joined Louisville Tourism in 2010 as its destination services manager and, for the past 11 years, has led the DMO’s Green Meetings initiative. She has also held leadership and management positions at Kentucky Science Center.

Tony Mira

The Ritz-Carlton, Turks & Caicos appointed Mira general manager. Mira brings 36 years of hotel management experience to his new role. He was previously general manager of The Ritz-Carlton, Marina del Rey, where he served for eight years. Mira has also been general manager for two other The Ritz-Carlton properties, as well as for Renaissance St. Louis Airport Hotel and Residence Inn by Marriott Chicago Oak Brook.

Mike Powers

Powers is now general manager of Hotel Indigo Los Angeles Downtown. For 17 years, Powers has been a leader in Los Angeles hotel management. He was most recently general manager of DoubleTree by Hilton Hotel Los Angeles Downtown. Powers has also been general manager for DoubleTree by Hilton Hotel San Pedro in California and Hilton Garden Inn LAX/El Segundo.

Ann Durso

Florida’s Hillsboro Beach Resort appointed Durso general manager. Durso most recently worked for Menin Hospitality’s Gale Chicago property as general manager. For eight years, she was in management at IHG Hotels, ultimately serving as regional manager. A hospitality leader with almost 30 years of hotel management experience, Durso has also been Chicago area general manager for Interstate Hotels & Resorts and hotel manager at InterContinental Chicago Magnificent Mile.

Ashley Stokes, HMCC

Miraval Berkshires Resort & Spa in Lenox, Massachusetts, welcomed Stokes as director of group sales and events. With over a decade of experience in northeastern U.S. sales, Stokes most recently held the role of director of sales and marketing at The Newport Harbor Hotel and Marina in Rhode Island. She has been a leader in sales at Kimpton Hotels; Triumph Hotels; InterContinental New York Times Square and more.

Jon McGaunn

McGaunn is now general manager of Montage Palmetto Bluff in Orange County, California. Bringing 30 years of hospitality leadership experience to his new role, McGaunn previously held the role of hotel manager at The Ritz-Carlton, Naples in Florida. He also has served as rooms executive at The Ritz-Carlton in Atlanta, Boston and Boston Common, and Amelia Island and Palm Beach in Florida; as well as director of rooms at Omni Hotels & Resorts.

Ryan Smith

The Seabird Resort in Oceanside, California, welcomed Smith as hotel manager. Most recently, the 12-year hospitality veteran was director of operations at Hyatt Regency La Jolla at Aventine in California. Smith has a long history of leadership at Hyatt Hotels, including directorships and management roles at Grand Hyatt Baha Mar in Nassau, Bahamas; Park Hyatt properties in Southern California; and Grand Hyatt Seattle.

Tracey Koehler and Kate Labbe

Switch, the St. Louis experience agency, appointed Koehler director of business development and Labbe marketing manager.

Bringing 17 years of sales experience, Koehler most recently founded PROMOT Marketing LLC in New York and continues to lead the company. Koehler has held roles throughout the industry, including head of sales, lead account manager, director of partner experience, vice president of sales and marketing for North America and more.

Labbe has been in events, sales and marketing for seven years. She most recently served as digital marketing and virtual events manager at Handled. By Hayden & Co., headquartered in New Hampshire, and, prior to this, was marketing specialist for Thompson Coburn LLP in St. Louis.


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